Frequently Asked Questions
Everything you need to know about buying and selling premium outdoor gear.
How do I know the condition of the apparel I am buying?
Each item is individually inspected and assigned a condition grade ranging from 'New with Tags' to 'Fair'. Detailed photos and descriptions highlight any specific wear or unique features of the garment.
What is your return policy for pre-owned items?
We offer a 7-day return window for items that do not match the listing description. Please note that for 'Final Sale' items or gear that matches the description perfectly, returns are generally not accepted unless otherwise stated by the individual seller.
How long does shipping typically take?
Most orders are processed within 1-2 business days. Shipping times vary depending on your location and the seller's proximity, but standard delivery usually arrives within 3-7 business days.
How can I sell my own gear on Geartrade?
You can list your items by creating an account, uploading high-quality photos, and providing a detailed description. Once your item sells, we provide a prepaid shipping label to make the process seamless.
Are the brands on your site authentic?
Yes, we have a strict policy against counterfeit goods. Our team and our community of sellers focus on premium outdoor brands, and we investigate any listings that do not meet our authenticity standards.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover, as well as secure digital payment options like PayPal and Apple Pay.